French-speaking Customer Service Representative M/F | E-commerce Sports & Leisure (3)

Armatis is one of the leading Outsourcers in the European market. With over 37 years of experience in customer relations, we offer a wide range of services ranging from traditional approaches to innovative digital approaches that cover the entire customer experience.

Due to our dynamic development and the constant growth of our prestigious partner and client projects, we are looking for new French-speaking talents, communicative individuals who wish to engage with us, and identify with our values: Commitment, Cohesion, Compromise, Diversity.

Give your career a new boost by joining a growing project in the insurance brokerage sector.

We offer:

✅ Employment contract from the first day of integration,
✅ Attractive salary package,
✅ Paid training,
✅ Integration into a company with real opportunities for professional development,
✅ We reward your diligence,
✅ On-site work
✅ Location: Porto (Metro Trindade),
✅ Modern and functional workspace,
✅ Integration into a dynamic team with a friendly atmosphere.
✅ Discounts / Partnerships with major brands and institutes in various sectors (banks, health, sports, fashion…)

Your responsibilities:

✅ Make/Receive calls from various clients and respond to their requests,
✅ Respond to customer requests in back office,
✅ Commercial skills according to the projects
✅ Ability to handle objections/complaints,
✅ Comfortable with various computer applications,

What we expect from you:

✅ Proficiency in French language (oral/written): level C1 / C2 (mandatory prerequisite),
✅ Good theoretical and practical knowledge of Computer Science (mandatory prerequisite),
✅ Good interpersonal skills,
✅ Be proactive / able to make proposals
✅ Experience in customer relations will be an added value,
✅ Available for variable and rotating schedules (40 hours/week - 8 hours/day)