Customer Service Representative M/F - Online Bank

Armatis is one of the leading Outsourcers in the European market. With over 37 years of experience in customer relations, we offer a wide range of services ranging from traditional approaches to innovative digital approaches that cover the entire customer experience.

Due to our dynamic development and the constant growth of our prestigious partner clients' projects, we are looking for new French-speaking talents who are communicative and willing to commit to us, and who identify with our values: Commitment, Cohesion, Compromise, Diversity.

Give your career a new boost by joining a growing project for an online bank.

We offer:

✅ Employment contract from the first day of integration,
✅ Attractive salary package,
✅ Paid training,
✅ Integration into a company with real opportunities for professional development,
✅ We reward your diligence,
✅ On-site work
✅ Location: Porto (Metro Trindade),
✅ Modern and functional workspace,
✅ Integration into a dynamic team with a friendly atmosphere.
✅ Discounts / Partnerships with major brands and institutes in various sectors (banks, health, sports, fashion...)

Your responsibilities:

✅ Make/Receive calls from different clients and respond to their requests,
✅ Respond to client requests in back office,
✅ Commercial skills according to the projects
✅ Know how to handle objections/complaints,
✅ Be comfortable with different computer applications,

What we expect from you:

✅ Proficiency in French language (oral/written): level C1/C2 (mandatory requirement),
✅ Good theoretical and practical knowledge of Computer Science (mandatory requirement),
✅ Good interpersonal skills,
✅ Be proactive / have a spirit of initiative
✅ Experience in customer relations will be an advantage,
✅ Be available for variable and rotating schedules from Monday to Saturday between 07:00-19:00 (40 hours/week - 8 hours/day)