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Service Desk Analyst

lisbonne, district lisbonne - lisbonne - portugal Contrat à durée déterminée Dès que possible Non renseigné 2018-282
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Description de la mission

Overview: With almost 10,000 work positions spread over 23 sites in 4 countries, armatis-lc is an international group. Holder of the Social Responsibility Label, and signatory of the Diversity Charter, armatis-lc has put in place a profitable growth model, based on strong values: Innovation, Diversity, Excellence, Commitment. armatis-lc is recruiting a Service Desk Analyst


General Qualifications/Technical Requirements: Senior position, minimum 5 years of experience in Field Support; Excellent analytical and problem solving skills including root-cause analysis; Strong ability to work independently and complete tasks in a timely fashion; Ability to work efficiently on multiple projects; Professional and courteous attitude with attention to customer service; Interact with business and other IT teams to answer questions, resolve problems and address requests; 5/8 years Second Level Desktop Support experience supporting Microsoft Windows; Ability to identify, isolate and resolve IT problems / requests; Microsoft Office 2016/Office 365; Experience of configuring mobile devices e.g. iOS, Android and Blackberry; Experience working with security systems like Anti-Virus, Web Proxy, etc.; Ability to use helpdesk management tools to log/monitor/close client problems/requests; Understanding of Microsoft Active Directory; Contact Center environment experience is preferred; Excellent documentation and communication skills. Excellent planning and organizational skills. Experience interfacing with help desk customers;



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Session de formation

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