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Service Desk Analyst

lisboa, district lisbonne - lisbonne - portugal Contrat à durée déterminée Dès que possible Non renseigné 2018-282
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Description de la mission

Overview: With almost 10,000 work positions spread over 23 sites in 4 countries, armatis-lc is an international group. Holder of the Social Responsibility Label, and signatory of the Diversity Charter, armatis-lc has put in place a profitable growth model, based on strong values: Innovation, Diversity, Excellence, Commitment. armatis-lc is recruiting a Service Desk Analyst

Profil

General Qualifications/Technical Requirements: Senior position, minimum 5 years of experience in Field Support; Excellent analytical and problem solving skills including root-cause analysis; Strong ability to work independently and complete tasks in a timely fashion; Ability to work efficiently on multiple projects; Professional and courteous attitude with attention to customer service; Interact with business and other IT teams to answer questions, resolve problems and address requests; 5/8 years Second Level Desktop Support experience supporting Microsoft Windows; Ability to identify, isolate and resolve IT problems / requests; Microsoft Office 2016/Office 365; Experience of configuring mobile devices e.g. iOS, Android and Blackberry; Experience working with security systems like Anti-Virus, Web Proxy, etc.; Ability to use helpdesk management tools to log/monitor/close client problems/requests; Understanding of Microsoft Active Directory; Contact Center environment experience is preferred; Excellent documentation and communication skills. Excellent planning and organizational skills. Experience interfacing with help desk customers;

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Un recrutement en 5 étapes

01
Réception de votre candidature

via notre site, par mail ou par courrier

02
Entretien de présélection téléphonique

avec l'un de nos chargés de recrutement

03
Entretien de motivation

et découverte du site armatis-lc pour lequel vous postulez

04
Entretien de validation

avec un DRH ou un membre de la Direction

05
Session de formation

avant intégration à l'équipe et prise de poste !